The Minnesota Satisfaction Questionnaire (MSQ)
Developed by Weiss, Dawis, England, and Lofquist (1967).
The MSQ contains 100 items that yield scores on 20 scales.
The MSQ has instructed the employee to think and ask themself: How satisfied am I with this aspect of my job? on each item, it has a five-point rating scale.
- Very Dissatisfied-. means I am very satisfied with this aspect of my job.
- Satisfied – means I am satisfied with this aspect of my job.
- Neither (dissatisfied nor satisfied)– means I can’t decide whether I am satisfied or not with this aspect of my job.
- Dissatisfied– means I am dissatisfied with this aspect of my job.
- Very Dissatisfied— means I am very dissatisfied with this aspect of my job.
20 scales of Minnesota Satisfaction Questionnaire (MSQ) are as follows-
- Ability utilization– The chance to do something that makes use of my abilities.
- Achievement.-The feeling of accomplishment I get from the job.
- Activity- Being able to keep busy all the time.
- Advancement– The chances for advancement on this job.
- Authority.- The chance to tell other people what to do.
- Company policies and practices-The way company policies are put into practice.
- Compensation.–My pay and the amount of work I do.
- Co-workers- The way my co-workers get along with each other
- Creativity-The chance to try my own methods of doing the job.
- Independence- The chance to work alone on the job.
- Moral values– Being able to do things that don’t go against my conscience.
- Recognition- The praise I get for doing a good job.
- Responsibility- The freedom to use my own judgment.
- Security- The way my job provides for steady employment
- Social service-The chance to do things for other people.
- Social status.-The chance to be “somebody” in the community.
- Supervision-human relations– The way my boss handles his men.
- Supervision-technical- The competence of my supervisor in making decisions.
- Variety– The chance to do different things from time to time.
- Working conditions– The working conditions.
Criticism of Minnesota Satisfaction Questionnaire (MSQ)
- Useful when an organization wants to measure the overall level of job satisfaction rather than specific aspects.
- Nagy (1996) criticized many of the standard measures of job satisfaction because these measures ask only if employees are satisfied with a particular aspect of their job, but not how important that job aspect is to them.